This Privacy Policy explains how Western Energy Automation & Recycling BV ("we", "us", "our") — operating the plcwest.com storefront — collects, uses, shares and protects personal data in accordance with the EU General Data Protection Regulation (GDPR).
Data Controller
Western Energy Automation & Recycling BV
Avenue Jules Bordet 13
1140 Evere, Belgium
Email: info@plcwest.com
What we collect
- Order data: name, billing & shipping address, email, phone, company & VAT number (if provided), order details.
- Payment data: processed by our payment provider (Stripe). We do not store full card numbers on our servers.
- Communication: messages you send via contact form or email.
- Technical: IP address, user agent, pages visited, basic analytics (only with your cookie consent).
How we use it
- To process and fulfil orders, issue invoices, ship goods and provide after-sales support.
- To respond to your enquiries.
- To meet legal obligations (accounting, tax records — typically 7 years under Belgian law).
- With your explicit consent, to analyse traffic via Google Analytics.
Legal basis
- Contract performance — for order processing and fulfilment.
- Legal obligation — for invoicing, tax and bookkeeping records.
- Legitimate interest — for fraud prevention and securing our website.
- Consent — for optional analytics cookies.
Sharing & processors
We share data only with the processors required to deliver our service:
- Stripe — payment processing.
- DHL / UPS / FedEx — shipping and delivery.
- Hosting & email providers — for the operation of this website and transactional emails.
- Google Analytics — only if you accept analytics cookies (anonymised IP).
We do not sell or rent your personal data to third parties.
Cookies
Functional cookies (cart, session) are used by default and cannot be disabled — they are required for the site to work. Analytics cookies (Google Analytics) only run after you accept them via our cookie banner. You can change your choice at any time by clearing site data in your browser.
Retention
We retain order-related data for as long as required by Belgian commercial and tax law (typically 7 years). Marketing-related data is kept only while you remain subscribed.
Your rights
Under GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction or erasure.
- Object to or restrict processing.
- Receive your data in a portable format.
- Withdraw consent (where processing is based on consent).
- Lodge a complaint with the Belgian Data Protection Authority (gegevensbeschermingsautoriteit.be).
To exercise any of these rights, email info@plcwest.com.
Security
We use HTTPS for all communications, restrict access to personal data on a need-to-know basis, and review our security measures regularly.
Updates
We may update this policy from time to time. The "last updated" date will change accordingly. Continued use of the site after changes implies acceptance.